Our Aftermarket business in South America supplies
spare parts for light and heavy duty trucks, trailers, buses and vans under the
Meritor and Euclid. brands with all products produced as:
"All makes" certification
Meritor’s expertise as an original equipment designer
and manufacturer guarantees the highest quality of remanufactured products.
With its headquarter in Osasco, Sao Paulo, Brazil, our
Aftermarket team provides an efficient and effective distribution network
throughout Brazil and all export markets in South America for our wide range of
products either directly from our distribution center in Osasco or through
cross-sales from other locations in North America, Europe or Asia Pacific.
Our customer service center is the key link in our
world class supply chain and vital to Meritor’s customers. We source and ship
service parts promptly giving customers the service they need to keep their
fleets on the road.
Inquiries, such as part number identification and
precise application are routed via a dedicated 0-800 toll-free line to technical
helpline experts who are able to communicate in various languages.
A customer training calendar – which is published
annually – highlights full-day training sessions offered at our training center.
These sessions provide final users with a comprehensive education on all
manufacturing, assembly and maintenance aspects of our products.
Distribution and Warehousing
Our South American distribution and warehousing
facility is conveniently located in Southeast Brazil, the area with the largest
commercial vehicle fleet on the continent. With a storage area of 3,200 square
meters and a strong synergy with our manufacturing facility in Osasco, this
facility can service stock requirements for distributors and stock handlers
throughout Brazil and the export territories.
Approximately 1,500 orders are handled monthly by the
South American distribution team in order to assure on-time delivery as
requested by our distributors.
Customer orders can be placed via EDI – as per RND
standard – as well as through the web portal
Xpressway Plus so
that the orders are quickly and accurately processed.