As North America’s leading source of aftermarket
parts for commercial vehicles, our Aftermarket group takes after-the-sale
support as very serious business. We support our customers with the industry’s
leading distribution system with high fill rates and on-time delivery; products
that deliver superior quality, durability and dependability; plus complete
technical support and online information/ordering.
With more than 240,000 active part numbers, we offer customers across North
America a comprehensive selection of
Meritor, Euclid, Meritor WABCO and Mach branded products. From all-makes components to
proprietary items, a broad range of aftermarket replacement parts are available
in both complete kits and individual pieces.
In addition, Aftermarket provides a complete line of heavy drivetrain
components to meet more demanding applications, such as military vehicles and
those found in Canada. Examples of these components include drive axles with a
Gross Axle Weight Rating (GAWR) of up to 46,000 pounds, heavier-duty drivelines
and more aggressive friction materials.
Customer Care means providing service our customers can always count on. It’s
the level of commitment our customers have come to expect from a true business
partner. That’s why our Customer Care Center has unyielding goals of achieving
first-call resolution or follow-up resolution within 24 hours. All calls are
followed by team members to closure and online information and order status is
updated hourly on
www.MeritorPartsXpress.com, a unique website created solely for aftermarket
Our highly-trained Customer Care professionals provide vehicle OEMs, dealers,
distributors, fleets and drivers with an all-purpose, one-call solution for
DriveForce™ is Meritor’s field support team handling your
commercial vehicle needs: cradle to grave. It serves the North American market
with a combination of sales, service and aftermarket representatives. With one
of the broadest portfolios of commercial vehicle products, team members offer a
total vehicle perspective, making them valued experts in the industry. DriveForce is experienced, equipped and positioned throughout North America to support customers in all facets of commercial
Meritor, Euclid and Meritor WABCO
- United States: 888-725-9355
- Canada: 800-387-3889
- Mexico: 52-81-81-50-75-80
Our main Aftermarket distribution center in Florence, Ky. is closely linked to its global network through other key distribution centers across the Americas, Europe and Australia (Sunshine), with additional facilities in Asia Pacific. Our North American facilities are:
- Florence, Kentucky (North American Headquarters) – 440,000 sq. ft.
- Plainfield, Indiana – 275,000 sq. ft.
- Edmonton, AB, Canada – 36,000 sq. ft.
- Cienega de Flores, NL, Mexico – 35,200 sq. ft.
- Santa Fe Springs, California (West Coast Distribution) – 40,000 sq. ft.